Human Resources professional needed to performs specialized human resource-related tasks for internal employees and managers. Acts as a point of contact for resolution, escalation, or routing of inquiries (online and phone) about moderately complex topics including personnel data, Human Resources (HR) systems and web tools, benefits, Leaves of Absence, and talent management systems. Accuracy, efficiency, confidentiality and a high degree of customer service are essential. Works increased hours during training and high volume cycles, as necessary. This is a 40-hour, long term, temp to hire position. If you want to work in a team environment with positive individuals who work hard, please send us your current resume for consideration. An amazing opportunity for a motivated professional looking for a foot in the door at a large, high-profile company, where growth is promoted.

DUTIES

• Handles escalated inquiries efficiently while capturing pertinent details for documentation. Uses knowledge base and designated resources to accurately resolve inquiries. Solves problems. Refreshes and adds to the knowledge base system. Demonstrates comprehensive understanding of techniques, processes and procedures to perform the job.

• Researches issues quickly, when not able to immediately resolve using the knowledge base. Resolves, routes, or escalates issues in a timely manner. Applies working knowledge of the techniques, principles, theories and concepts of the discipline, staff, technologies, services, and practices to complete routine and non-routine assignments. Prioritizes daily activities to complete tasks/projects assigned by others. Makes decisions regarding own work, sometimes in ambiguous situations.

• Provides exceptional customer service, exhibiting strong listening and communication skills. Solves and escalates operational problems and technical issues; modifies existing tools or processes. Works with decisions that have moderate impact on function/family operations.

• Participates in test cycles, e.g., open enrollment, software updates, knowledge base reviews and refreshes. Works under general supervision.

• Identifies processes and procedures for improvement opportunities. Serves on teams planning and implementing continuous improvement. Assists with training new Associate Analysts.

EDUCATION/EXPERIENCE

• Associate's/Technical Degree or equivalent combination of education/related experience: Preferred

• Bachelor?s Degree with coursework in human resources: Preferred

• Four years of HR experience: Preferred

• Professional in Human Resources (PHR), or SHRM Certified Professional (SHRM-CP) - Preferred

Requirements:

• Knowledge of basic LOA laws; FMLA, Med Leave and coverage details.

• Must be Tech savvy; Ability to pick up new software programs quickly and navigate effectively through multiple screens.

• Experience providing Best in Class Customer Service.

Must be able to provide a minimum of two supervisory references and proper documentation to verify eligibility to work in the USA.  Other compliance factors may be involved, depending on position including COVID Vaccination/Boosters, clear a thorough drug screening and criminal background check.  River City Staffing is an Equal Opportunity Employer.

EXPERIENCE RCS

River City Staffing, Inc. (RCS) specializes in the placement of highly skilled administrative and finance and accounting professionals. Whether you are seeking temporary placement, temp to hire or direct hire opportunities, RCS has built our reputation on adding value to each and every candidate we meet. At RCS, you will experience expertise, consultation, follow up, advocacy, partnership and so much more. Contact us today! www.rivercitystaffing.com