CUSTOMER SERVICE/CASE MANAGER Jobs in Rancho Cordova CA

Rancho Cordova, CA 95670

Posted: 03/03/2023 Employment Type: TempToFT Industry: Admin/Clerical Job Number: 1633309 Pay Rate: $23.08/hour

Job Description

Customer Service professionals needed in the Rancho Cordova area for a large non-profit organization. This is a great opportunity for someone with strong inter-personal skills to be a part of a strong effort in assisting others in the community. This is a growing company with 40 hour-full time, temp to hire opportunities for helpful and patient individuals who are trained in maintaining confidentiality. A comprehensive benefits package is available upon hire. 12 positions are available and candidates are being considered IMMEDIATELY. Bilingual language skills in English/Farsi, Arabic, Spanish, Russian or Ukrainian are preferred but not required. This is a long term contract position with a possible temp to hire, full time opportunity with excellent benefits.

PRIMARY FUNCTIONS

Alpha numeric data entry of confidential information gathered for program enrollment
Customer service with patience, empathy and understanding
Proactive outreach and followup
Documents management

REQUIRED

Minimum of two years experience in a Customer Service Role
Live Scan compliance clearance
Knowledge of the MS Office Suite
Office, administrative, filing experience
Basic math calculations
Advanced communication skills
Maintain a high level of confidentiality
Problem solving capabilities
Ability to learn new software program
Follow all policies, procedures, guidelines, and standards

PREFERRED

Degree(s) /Certificate in any service field
Strong time management skills
Non-Profit experience
Bilingual language skills in English/Farsi, Arabic, Spanish, Russian or Ukrainian are preferred but not required

Must be able to clear a thorough drug screening and criminal background check, Livescan clearance, provide a minimum of two supervisory references and proper documentation to verify eligibility to work in the USA. Other compliance factors may be involved, depending on position including COVID Vaccination/Boosters. River City Staffing is an Equal Opportunity Employer.

EXPERIENCE RCS
River City Staffing, Inc. (RCS) specializes in the placement of highly skilled administrative and finance and accounting professionals. Whether you are seeking temporary placement, temp to hire or direct hire opportunities, RCS has built our reputation on adding value to each and every candidate we meet. At RCS, you will experience expertise, consultation, follow up, advocacy, partnership and so much more. Contact us today! Www.Rivercitystaf fing.Co m

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What people are saying about us.

I just wanted to take this opportunity to write an appreciation letter to commend River City Staffing on having such wonderful people working for them and on their exemplary service that I’ve recently received. I have worked with so many recruiting/temp agencies in the past and River City Staffing is definitely the best. It’s my wonderfully good fortune to have met and been assisted by two wonderful individuals from your River City Staffing team. They were so helpful and beyond amazing. They were so helpful, very responsive, extremely efficient, fast, very understanding, professional, and best of all reliable. Since we’ve connected, I didn’t have to wait too long to get the results I needed. They were able to find me the job I’ve been searching for. It was the fastest turnaround time ever. I still can’t believe how fast they were able to find me a job that suits me the best. I will definitely let all my friends and family know about the great service I’ve received from River City Staffing. Again from the bottom of my heart, I thank you and am truly grateful for your assistance in helping me find a job. Thank you River City Staffing.

Your Business Development Manager did a great job matching my skills and professional experience with an organization that I believe will be a great place to work and thrive. Thank you!

Honestly, I love this job and want to grow with the company.

I am able to put all of my experience to great use there and I feel fulfilled, for the first time in a while. I look forward to going to work every day. Everyone there is so nice and easy to get along with. The work/industry is fascinating and captivating.

I have had such terrible luck finding fulfilling work with other staffing agencies and you and your company is such a breath of fresh air to me.

Thank you so much! I’m very happy and excited about this opportunity!

“A representative from River City Staffing contacted me during my job search amidst the pandemic. While the nation was suffering uncertainty in job security, the staff at River City was able to secure me a temp to perm position within a reputable company in the real estate industry (my focus). This position resulted in a permanent hire, and I am beyond grateful for the efforts of the River City team! River City is a sparkling diamond in the rough when viewed across the board of any other agency I’ve ever worked with in my career. Their communication and truth seeking as to what you are looking for in a position (career building, culture, salary) really speaks to their ability to find you a solid fit and a place to plant your feet. I’d found myself turning down opportunities they had on the table because they didn’t meet with my needs (industry, salary), and had pretty much written them off thinking they wouldn’t be contacting me again, but not a few days later they would contact me with something that fit along the lines of what I was looking for! The difference here, is that they listen and they care about what they do. You are not a collection of experiences on a piece of paper placed in a bidding war for a commission, these are real people that want to help real people find a job that provides longevity, happiness, security – the big picture! Did I mention they care? I would recommend River City Staffing to anyone looking for a strong position to sink their teeth into. Maria, Mary, Samantha, Renee, team, and Cindy (the CEO personally came to my office to congratulate me for the permanent hire!) have all left a lasting impression in my book as far as staffing agencies go. I no longer think of staffing agencies as a stop along the way, but a viable beacon with a light that never goes out.”

When life gives you lemons … you have to make lemonade. Our nation s economic employment marketplace has been a rollercoaster at best over the past 20 years. Temporary staffing has become a paradigm in today s market strategy. I have worked for several staffing agencies in the Sacramento area. As a Veteran who later completed my bachelor s degree, I still have goals I wish to accomplish for myself and my family. I can honestly say that the River City Staffing, from the owner to the administrators and managers, is the most: caring, honest and professional group I have ever had the pleasure of representing. When needed, they have always helped me to make that lemonade. I am always treated as a business professional rather than a number. They have my highest recommendation and respect. I have worked with River City for at least 15 years.

I was offered a position permanently and I have accepted it, so this will be my last time card submitted with River City Staffing. Thank you for all your help, working with RCS has been a pleasure.

I wanted to take a moment to thank River City for all of their help, direction and support in helping me obtain the customer service manager position recently. The overall process with getting the position was much longer than anticipated and at times I wanted to give up and move on. River City did a great job of reassuring me I was a solid candidate, provided coaching on how to handle myself each step of the way and gave me the positive reinforcement I needed to keep going. I appreciate River City Staffing for helping me obtain a position with a company I am very excited to work for, and where I feel I can make a difference. I’ve been given the opportunity of a lifetime with a great company, and I have River City to thank for that! I know a lot of people looking for jobs and career changes, so I will advocate every chance I get!

I have been affiliated with River City Staffing for at least four years, and in that time they have always overwhelmed me with awesome employment assignments that have advanced my administrative and executive career. Out of all of the temporary staffing agencies that I have signed with, River City Staffing was the only agency that would definitely push forward my resume to clients that they knew would be interested in my resume. For instance, River City Staffing recruiters found a temp to hire assignment for me in Sacramento, California, and in that short time the client had enjoyed my job performance and hired me on full time five months later. I would recommend River City Staffing to anyone who has not received notifications back from their staffing agency, because they will go the extra mile in pushing for you to get that job assignment that would cultivate your career search.

Take the next step in your career!

CUSTOMER SERVICE/CASE MANAGER

Job Description

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RIVER CITY STAFFING, INC.