RCSES CUSTOMER SERVICE MANAGER
875 Embarcadero West Sacramento, California 95605 | Direct Hire
The CSR Manager is responsible for:
- Management and oversight of seven customer service representatives and ensuring team efficiency.
- Setting departmental goals.
- Creating and maintaining reports.
- Increasing the collaboration across the organization.
- Serving as subject matter expert for the department.
- Driving and monitoring team performance against key performance indicators.
- Must have at least 5 years management experience.
- Must be able to process multiple issues simultaneously, driving them to successful resolution.
- Must have working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Must be able to provide a minimum of two supervisory references, clear a thorough drug screening, criminal background check, clear DMV record, and have the ability to provide proper identification to verify eligibility to work in the USA. Other compliance factors may be involved, depending on position. River City Staffing is an Equal Opportunity Employer.