RCSES CUSTOMER SERVICE MANAGER

West Sacramento, California 95605 | Direct Hire

Post Date: 06/22/2018 Job ID: 14345 Industry: Office Clerical - Administrative & Managerial Pay Rate: 62,000
Customer Service Manager needed for a large, global organization for their North American corporate office. This is a direct hire position with outstanding benefits including 100% paid medical, dental, and vision insurance and a competitive 401k match.

The CSR Manager is responsible for: 
  • Management and oversight of seven customer service representatives and ensuring  team efficiency.
  • Setting departmental goals.
  • Creating and maintaining reports.
  • Increasing the collaboration across the organization.
  • Serving as subject matter expert for the  department.
  • Driving and monitoring team performance against key performance indicators. 
Requirements include: 
  • Must have at least 5 years management experience.
  • Must be able to process multiple issues simultaneously, driving them to successful resolution.
  • Must have working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. 
Previous ERP system experience is preferred.

Must be able to provide a minimum of two supervisory references, clear a thorough drug screening, criminal background check, clear DMV record,  and have the ability to provide proper identification to verify eligibility to work in the USA. Other compliance factors may be involved, depending on position. River City Staffing is an Equal Opportunity Employer.

Stevi Lincoln


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