Rocklin, CA 95677-4000

Posted: 11/01/2018 Employment Type: Temporary To Hire Job Number: 15024 Pay Rate: 15.00

Professional Part-Time IT Assistant  needed for a Sacramento Communications company. This is a part time, temporary position with the potential opportunity for direct hire, for the right person. Client will entertain qualified candidates immediately.

Duties include:
  • Answer help desk phone calls/emails and log support cases.
  • Manage Help Desk tickets (open, update, close).
  • Document ticket details: description of the issue, steps taken, and resolution.
  • Communicate with users regarding ticket updates and resolutions
  • Provide 1st level help desk support and resolve if possible
  • Perform low level IT tasks by following documentation/instructions
  • Work with vendors to complete help desk/support tickets
  • Coordinate appointments for 2nd level support
  • Update and maintain IT Inventory database, User documentation and manuals, and  internal IT Knowledge base
  • Train users on basic tasks and provide documentation
  • Shipping tasks – preparing and coordinating deliveries

  • Strong  phone, email, or chat  communication skills 
  • Advanced typing skills
  • Aptitude for  physical  and digital  organization skills
  • Ability to work autonomously or as part of a team
  • Strong work ethic
  • Experience troubleshooting and fixing problems
  • Experience with Microsoft Windows 7 and Windows 10 and  Microsoft Office (Outlook, Word, and Excel)
  • Experience working with mobile phones.
  • Understanding of basic IT concepts such as Wi-Fi, Internet, Bluetooth, Ethernet
  • Ability to perform research using Google and other knowledge base systems
  • Demonstrates a positive attitude under time constraints, multiple assignments, and changing job priorities.
  • Works well in a team setting, as well as works with minimal supervision
  • Completes responsibilities on time, with appropriate follow-up and status updates
  • Motivated to learn new skills and technology, thereby increasing efficiency and effectiveness

Must be able to clear a thorough drug and criminal background check, provide a minimum of two supervisory references and proper documentation to verify eligibility to work in the USA. River City Staffing is an Equal Opportunity Employer.

Princess Walton

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