RCS CUSTOMER SERVICE REPRESENTATIVE

Sacramento, CA 95814

Posted: 12/07/2018 Employment Type: Temporary Job Number: 15132 Pay Rate: 15.00

Customer Service Representative needed for a downtown Sacramento company.  This is a full-time, temporary position and is an urgent need for our client. Qualified candidates will be entertained immediately.  

Duties include:
  • Answer incoming calls.
    • Prioritization of incoming calls
    • Making outgoing calls 
    • Call Volume: 70 calls per day 
  • Return voicemail messages
  • Respond to e-mail inquiries
  • Collections - Soft
    • Focus on cutomer retention
  • Make file notes in Salesforce, and utilize data in iMIS to assist callers.

Previous experience with  iMIS, Salesforce software is preferred.

Requirements:
  • Must have the ability to remain positive throughout difficult conversations
  • Must have the ability to sound confident and respectful when enforcing requirements
  • Must be able to make/take  a large volume of cold calls

Must be able to provide a minimum of two supervisory references and proper documentation to verify eligibility to work in the USA.  River City Staffing is an Equal Opportunity Employer.

 
 
 

 

 

 

 

 

Cassandra Schnell

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