RCS CUSTOMER SERVICE REPRESENTATIVE
555 Capitol Mall Sacramento, CA 95814
Customer Service Representative needed for a downtown Sacramento company. This is a full-time, temporary position and is an urgent need for our client. Qualified candidates will be entertained immediately.
- Answer incoming calls.
- Prioritization of incoming calls
- Making outgoing calls
- Call Volume: 70 calls per day
- Return voicemail messages
- Respond to e-mail inquiries
- Collections - Soft
- Focus on cutomer retention
- Make file notes in Salesforce, and utilize data in iMIS to assist callers.
Previous experience with iMIS, Salesforce software is preferred.
- Must have the ability to remain positive throughout difficult conversations
- Must have the ability to sound confident and respectful when enforcing requirements
- Must be able to make/take a large volume of cold calls
Must be able to provide a minimum of two supervisory references and proper documentation to verify eligibility to work in the USA. River City Staffing is an Equal Opportunity Employer.