Folsom, CA 95630

Posted: 07/12/2019 Employment Type: DirectHire Industry: Admin/Clerical Job Number: 1286503 Pay Rate: $35360.00/year
Stellar Benefits Customer Service Representatives needed for a large insurance/healthcare client in the Rancho Cordova area. This is a Direct Hire opportunity and client will entertain qualified candidates.

Duties and Responsibilities:
  • Answers all incoming telephone calls.
  • Listens to client s issues and clarifies the question or problem the client needs to resolve their problem.
  • Provides information necessary to resolve client s inquiry or problem.
  • Explains information in terms so that the client understands the information.
  • Demonstrates a high degree of empathy and applies customer service techniques to assist with each call.
  • Processes routine insurance changes such as adding dependent(s) or spouse, changing a doctor, and change of address.
  • Researches appropriate documents such as Summary Plan Documents to quote benefit correctly.
  • Researches information regarding claims.
  • Logs all details into the system using during the call.
  • Maintains a high degree of confidentiality and conforms to all applicable HIPAA guidelines.
  • Deliever exceptional customer service.
  • Excellent written and verbal communication skills.
  • Must be dependable and maintain excellent attendance and punctuality
  • Strong analytical skills and problem solving skills.
  • Ability to keep up with changes in information to documents in order to quote benefits correctly.
  • Strong computer skills, including Word, Excel, Outlook, and Power Point.
  • UR/Claims/COBRA/FSA/Eligibility Experience preferred
  • Must have a minimum of 2 years experience in a call center as a Customer Service Representative.
  • Must have be comfortable processing at least 50 incoming phone calls per day.
  • Must have experience in the medical field as a Front Desk Receptionist, in Claims, Insurance follow up, and/or in a call center.

  • A background in Insurance is preferred, but not required
  • Bilingual in English-Spanish is preferred, but not required
  • Medical/Benefits Experience highly preferred.
  • Call center experience in a medical/benefits environment highly preferred.
Must be able to provide a minimum of two supervisory references, and proper documentation to verify completion of education, if degreed. Must clear a thorough drug screening and criminal background check and have the ability to provide proper identification to verify eligibility to work in the USA.
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