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HUMAN RESOURCES CUSTOMER SERVICE

Roseville, CA 95661

Posted: 03/22/2024 Employment Type: Temp Industry: Human Resources Job Number: 1679414

Job Description

Human Resources Assistant needed in Roseville for a large well established organization in the health care industry. This is a project position that may have the opportunity for direct hire for the person who proves effective in this role. This is a team environment with positive individuals who work hard. An amazing opportunity for a motivated professional looking for a foot in the door at a reputable company, where growth is promoted. Coaching and Training available for Superstar Candidates!

Responsibilities:

  • Acts as a point of contact for resolution, escalation, or routing of inquiries (online and phone) about moderately complex topics including personnel data, Human Resources (HR) systems and web tools, benefits, Leaves of Absence, and talent management systems. Accuracy, efficiency, confidentiality and a high degree of customer service are essential. Works increased hours during training and high volume cycles, as necessary.

  • Handles escalated inquiries efficiently while capturing pertinent details for documentation. Uses knowledge base and designated resources to accurately resolve inquiries. Solves problems. Refreshes and adds to the knowledge base system. Demonstrates comprehensive understanding of techniques, processes and procedures to perform the job.

  • Researches issues quickly, when not able to immediately resolve using the knowledge base. Resolves, routes, or escalates issues in a timely manner. Applies working knowledge of the techniques, principles, theories and concepts of the discipline, staff, technologies, services, and practices to complete assignments.

  • Provides exceptional customer service, exhibiting strong listening and communication skills.

  • Solves and escalates operational problems and technical issues; modifies existing tools or processes.

  • Participates in test cycles, e.g., open enrollment, software updates, knowledge base reviews and refreshes. Works under general supervision.

  • Identifies processes and procedures for improvement opportunities. Serves on teams planning and implementing continuous improvement. Assists with training new Associate Analysts.

  • Performs other job-related duties as assigned.

Education and Work Experience:

  • Associate's/Technical Degree or equivalent combination of education/related experience: Preferred

  • Bachelor's Degree with coursework in human resources: Preferred

  • Minimum of four years of HR experience: Preferred

Licenses/Certifications:

  • Professional in Human Resources (PHR), or SHRM Certified Professional (SHRM-CP): Preferred

Requirements:

  • Knowledge of basic LOA laws; FMLA, Med Leave and coverage details.

  • Must be Tech savvy; Ability to pick up new software programs quickly and navigate effectively through multiple screens.

  • Experience providing Best in Class Customer Service.

 

Must be able to provide a minimum of two supervisory references and proper documentation to verify eligibility to work in the USA.  Other compliance factors may be involved, depending on position including COVID Vaccination/Boosters, clear a thorough drug screening and criminal background check.  River City Staffing is an Equal Opportunity Employer.

 

EXPERIENCE RCS

River City Staffing, Inc. (RCS) specializes in the placement of highly skilled administrative and finance and accounting professionals. Whether you are seeking temporary placement, temp to hire or direct hire opportunities, RCS has built our reputation on adding value to each and every candidate we meet. At RCS, you will experience expertise, consultation, follow up, advocacy, partnership and so much more. Contact us today! www.rivercitystaffing.com

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About Roseville, CA

Ready to take your career to the next level? Explore job opportunities in the vibrant Roseville, California area! Nestled in the heart of Placer County, Roseville offers a perfect blend of urban amenities and natural beauty. With its proximity to Lake Tahoe and the Sierra Nevada Mountains, as well as easy access to cultural attractions like the Roseville Theatre Arts Academy and Blue Line Arts, this region provides a dynamic landscape for professionals seeking growth and inspiration. Indulge in the delicious cuisine at the family-owned restaurants on Vernon Street or catch a game at the beloved All American Speedway. Discover the charm of this bustling city and unlock endless career possibilities. Explore our job listings today and start your journey towards a fulfilling career in the captivating Roseville area!